The woman explained that the agent arrived earlier than expected while her office staff arrived 10 minutes later to receive the order.
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There have been multiple reports of misconduct by Zomato delivery agents towards customers over the past few months. In another addition to the line of complaints, a Zomato customer named Radhika Bajaj has alleged that a delivery agent verbally abused her office staff after a certain delay in receiving the order. Sharing her experience on X, Bajaj wrote that while she was tracking the order and even made arrangements for someone to pick it up, the agent arrived earlier, thus leading to the delay in collecting it.
“Due to being 10 mins late in receiving the order this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato, why don’t you focus on improving behaviour of delivery boys,” she wrote further, tagging Zomato Care and CEO Deepinder Goyal.
In an additional tweet, she raised her concerns stating that no one has the right to abuse others. “Everyone deserves respect. Be it a delivery boy or be it CEO of a company!” the tweet added.
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The post instantly caught the internet’s attention, showing many unimpressed with such behavior. On the contrary, a larger section of users argued that delays in receiving orders often hamper the agent’s workflow and ability to manage multiple deliveries. One wrote, “10 minutes are not less. He had to deliver another order. Try to respect others’ time.”
“You could have told him to drop the order at the gate or with security. 10 minutes is huge for them. Until he marks your order delivered, he cannot accept the next one. Not supporting the abuse part though,” a comment read.
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One suggested, “Some customer handling training sessions need to be given.”
In response to the claims, Zomato also apologised to the woman, assuring her that the matter would be resolved at the earliest.
