BUSINESS

SBI aims for 1 lakh Customer Service Points by March 2024

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New Delhi, Aug 11 (PTI) State Bank of India (SBI), the country’s biggest lender, aims for 1 lakh Customer Service Points (CSPs) across the country by the end of the current financial year.

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Currently, SBI manages about 79,000 such CSPs that act as a mini bank by carrying out limited transactions and sourcing business.

The bank is poised to improve the entire Financial Inclusion (FI) ecosystem through enhanced product bouquet by extending doorstep banking by way of handheld devices and introducing IRIS scan utility, SBI said in a statement.

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Earlier this week, SBI organised a one-day workshop for their 25 National Business Correspondents (BCs).

Addressing the workshop SBI chairman Dinesh Khara outlined a vision map that will ensure achieving the technological changes necessary to offer unique solutions to optimally leverage the BC channel.

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The event was also addressed by G B Panda, Principal Coordinator, Mission Office, Department of Financial Services who talked about various flagship schemes with regard to financial inclusion.

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