Mumbai: Bank of Baroda has introduced two new customer service channels – live chat over video and web for customers to interact with the bank.
The bank is the first PSU lender in India to offer live video calling through BoB Video Chat and live web chat through BoB Live Chat on its website.
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In addition, the bank has launched a single 8-digit toll-free number, 1800 5700, which is available around the clock on all days, 24x7x365 in 11 languages.
BoB Video Chat and BoB Live Chat are available only during business hours, from 10:00 AM to 6:00 PM, and customers can have all their non-financial queries addressed through these channels.
The bank’s virtual assistant/chatbot will allow customers to initiate a live chat with a customer service executive to resolve their queries.
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The BOB Video Chat facility is available on the bank’s website homepage and at its Digital Banking Units (DBUs) nationwide. Customers can interact with a customer contact centre executive through video, scheduling calls at their convenience. They can connect with an executive immediately if available or schedule a call at a convenient time during the week.
Dinesh Pant, Chief General Manager – operations at Bank of Baroda, stated that the live video and text chat launch would elevate the customer experience by helping customers get answers to their banking queries.
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Bank of Baroda has 15 crore customers worldwide and operates through more than 46,000 touchpoints spread across 17 countries on five continents.
