The airline has assured travelers that its airport teams are fully mobilized to assist passengers and minimise the impact on their journeys.
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IndiGo Airlines, India’s largest carrier, has issued a 6E travel advisory to passengers, warning of delays and disruptions due to a temporary system slowdown affecting its entire network. The airline has acknowledged that the issue is impacting its website and booking systems, leading to longer wait times and slower processing at airports.
In a statement released on Saturday, IndiGo said, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”
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The airline has assured travelers that its airport teams are fully mobilized to assist passengers and minimise the impact on their journeys. “Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey,” the advisory continued.
IndiGo emphasised that its technical teams are working diligently to resolve the issue and restore normalcy. “Be assured, we are working diligently to restore stability and normalcy as quickly as possible,” the statement added. The airline apologised for the inconvenience caused and expressed gratitude for passengers’ patience during the system outage.
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Passengers are advised to plan for additional time at the airport, check for updates regularly, and seek assistance from the airline staff if needed.
IndiGo, which operates hundreds of flights daily, is working to restore full operational functionality amid the disruptions. There is no specific timeline for when the system issues will be fully resolved, but the airline has promised updates as the situation develops.
As travel demand surges during the festive season, passengers are encouraged to stay alert for further updates and advisories from the airline.
