WhatsApp is expanding its AI chatbot-powered metro ticket booking facility to Nagpur giving commuters a more convenient way to book their metro tickets from anywhere in advance. With this new service, Nagpur Metro joins the ranks of metro systems in Bengaluru, Delhi, Hyderabad, Chennai, and Pune, which have already adopted WhatsApp for ticket booking and purchasing.
How to book your metro ticket on WhatsApp, other details
The service is available in four languages: English, Hindi, Marathi, and Telugu. To access it, commuters simply need to send ‘Hi’ to +91 8624888568 or scan the provided QR code. This easy-to-use chatbot facilitates ticket booking, provides real-time updates, and offers essential travel information directly through the WhatsApp interface.
One of the standout features of this system is the Quick Purchase option, designed for frequent riders. This feature streamlines the booking process by saving commonly used routes, reducing the time needed to select destinations and starting points.
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The WhatsApp-based ticketing system allows users to purchase up to six single journey tickets or group tickets for up to 40 commuters per transaction. Payments can be made within the chat window using preferred methods such as UPI, debit cards, or credit cards.
The integration of WhatsApp into state transport services has been gaining momentum over the past few months, providing a simplified and user-friendly transit experience for commuters. This development marks a significant step towards modernising public transportation in Nagpur, making it more accessible and convenient for daily commuters.
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“The introduction of the QR ticketing service through WhatsApp on Nagpur Metro will enhance the customer experience, offering a more sophisticated and intelligent approach to local travel for millions of riders across the city of Nagpur,” said Ravi Garg, Director, Business Messaging, Meta in India, adding that “With this partnership, we have taken another step in simplifying the transit experience for people across the country, enabling them to get things done right within their WhatsApp chat.”
As more cities embrace digital solutions for public transport, the trend towards smart, efficient, and user-centric transit systems continues to grow, setting new standards for urban mobility in India.
