In a bid to allow passengers to plan their travel with greater flexibility and ease, Tata Group-owned Air India on Wednesday announced that it has introduced ‘Fare Lock’ which enables customers to lock in or reserve a selected fare for 48 hours.
Under the new feature, the travellers can now lock their fare for two days with nominal fee, while they simultaneously firm up their travel itineraries.
“This helps customers to plan their travels without having to worry about unexpected fluctuations in fares and availability for their preferred flight options. The feature is available for flight options at least 10 days away from the date of booking the service,” said the airline in its official statement.
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Customers who want to use this feature need to choose the flight options that they most prefer and select the Fare Lock option in the booking flow, and pay a non- refundable fee. Customers can later return to their bookings on the website or mobile app to confirm their bookings at the pre-selected fares by using the ‘Manage Booking’ option.
Fare Lock is available at the following fees (inclusive of taxes) varying by route and applicable
per passenger per ticket:
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| Nature of flight | For Flights Departing India | For Flights Arriving in India |
| Domestic India Flights | INR 500 | INR 500 |
| Short-Haul International | INR 850 | USD 10 |
| Long-Haul International | INR 1500 | USD 18 |
Recently, the Aviation Ministry issued a show cause notice to Air India after a 20-hour delay on a Delhi-San Francisco flight. The flight on Thursday was delayed with passengers being made to sit inside the aircraft without air-conditioning in the capital’s searing heat. Some of them allegedly fainted in the heat, while others pleaded to be allowed to alight.
At present, Air India operates 51 weekly flights to North America, compared to 33 before privatisation.
