Viral Post: Mumbai man vents frustration after unable to book online ticket on UTS app, internet explains why.
Those residing in Mumbai often utilize the UTS (Unreserved Ticketing System) app when commuting via local trains. This app enables them to effortlessly book tickets, either by scanning QR codes located at various points in the local train station or online, provided they are 13 meters away from their desired station. However, a recent incident sparked frustration when a commuter found himself unable to book a ticket directly from the station.
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Sharing his ordeal on social media platform ‘X’, @snakeyesV1 posted a screenshot illustrating the app’s restriction on online booking while within the station premises. “My long distance train arrived and there is a local train ready to depart from the adjacent platform. I couldn’t board that because I had to go out to scan the QR code as this app didn’t allow me to book the ticket,” he lamented, directing his ire towards the app developers with a scathing, “This is what happens when the babus sitting in the AC rooms don’t want to know how things work.”
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The post quickly gained traction, sparking a flurry of responses from the public. Many defended the app’s limitation, citing security concerns. “The distance feature is there to prevent misuse. Else, many ticketless travellers, upon seeing an approaching TC, would take out mobiles and immediately book tickets, even after boarding a train,” explained one commenter.
Another added, “This is because as per Railways rule one cannot enter ticketing zone without buying a ticket. That’s why this system.” A third user argued, “Wrong. Infact it’s sole purpose is to make sure you book tickets from OUTSIDE. It’s ur mistake that you misunderstood the usage terms of the app. I have been using this for many years now.”
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Meanwhile, the original poster clarified when asked why he didn’t book the ticket in advance, stating, “I didn’t think so many would reply supporting the existing system without understanding the chronology. Many idiots are questioning how I went on to the platform without buying the ticket. I GOT DOWN FROM A LONG DISTANCE TRAIN WITH SOME HEAVY BAGS.”
Despite some defending the app’s limitations, many echoed the original poster’s dissatisfaction, calling for an overhaul. “I don’t know why UTS considers GPS as a factor to let to buy ticket. Even so, it can’t determine the correct location. UTS needs modification,” stated one commenter. “100% agree. Have faced the same issue. UTS should permit advance buying tickets, from anywhere in the world and from any point to any point, and simply allow a 2-3 hour window to commence the travel,” expressed another.
Since its posting, the viral post has garnered over 250K views on the platform.
