A passenger on a Vistara flight condemned the in-flight meal service for its quality and presentation.
Time and again, people complain about bad service on an aeroplane or the rude behaviour of staff members. Among other things, flight food has long held a negative reputation for being unappetizing and stale. Recently, a passenger on a Vistara flight condemned the in-flight meal service for its quality and presentation. While many online users agreed with the passenger’s opinion, some also felt it was a little too much.
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The aeroplane company also replied to the passenger’s complaint amid the debate. Sharing pictures of the meal served on the plane, an X user wrote, “Wow! Air Vistara your main meal aboard UK820 this evening, evoked a sense of nostalgia! That of near-inedible meals served in a badly run hostel mess by indifferent cooks! Insipid flavours, the sort of texture that would indicate the chicken should have ideally been consumed hours ago, and the chocolate dessert, benchmarked perhaps to a kindergarten cookery project. Amazing!” The picture showed an aluminium foil bowl filled with rice and side dishes, along with a wrapped bun and a dessert.
Vistara made an attempt to address the passenger’s complaint and wrote, “Hi Kripal, all our meals are prepared keeping the highest standards of quality in mind, and we are disheartened to note your disappointment.” Further, they requested that the passenger DM them his flight information, phone number, and a convenient time to contact them so that they could look into the matter and resolve it as soon as possible.
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Some other passengers also shared their personal experiences. One user tweeted, “On a Vistara flight, had spinach rice with baby corn sprinkled on it. Till then I was not aware it was a dish.” Another person stated, “Completely agree.. I was served some chicken curry rice on my flight from SG to MUM.. Was like chewing through raw masala.. Suffered heartburn for rest of the day. The dessert was really good though.”
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Many pointed out how meticulously this complaint was written. An individual said, “Aha. Nicely worded.. Probably customer service associate would have read it dozen times to understand whether you praised their meal or gave them a critical feedback.”
While there were others who defended the airlines saying, “I would definitely complain over stale , spoiled food . But bad tasting food , plating , texture ? Common, we can live with it once in a while.
