NHAI Fastag KYC Update: The NHAI is considering extending the deadline for the ‘One Vehicle, One FASTag’ initiative until the end of March. The last date to complete FASTag KYC was initially announced as February 29, 2024. However, this deadline might be extended by the NHAI.
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The previous order implied that FASTags that are not KYC-compliant will be deactivated post-February 29. According to a report by PTI, the state-owned National Highways Authority of India (NHAI) might extend the ‘One Vehicle, One FASTag’ initiative compliance deadline. The new deadline might be March-end.
According to a senior official, Paytm FASTag users are facing problems due to which the deadline is likely to be extended.
According to PTI, an official stated that due to the Paytm crisis, FASTag users might be granted additional time to transition to the one vehicle-one FASTag norm.
The NHAI has introduced the ‘One Vehicle, One FASTag’ initiative to streamline the electronic toll collection system and ensure smooth traffic flow at toll plazas. This initiative aims to discourage the practice of using a single FASTag for multiple vehicles or linking multiple FASTags to a single vehicle.
The Reserve Bank of India (RBI) recently issued advisories to customers and merchants of Paytm Payments Bank Ltd (PPBL) which urged them to transition their accounts to other banks by March 15. The RBI also clarified that customers of PPBL are allowed to withdraw or utilize balances from various accounts, such as savings bank accounts, current accounts, prepaid instruments, National Common Mobility Cards, and FASTags, without any restrictions, even beyond March 15.
Regarding FASTags, the RBI clarified that users can continue using them for toll payments up to the available balance. However, after March 15, 2024, no further funding or top-ups will be permitted in FASTags issued by Paytm Payments Bank.
FASTag has transformed the electronic toll collection system in India with a penetration rate of approximately 98 percent and a user base exceeding 8 crore. FASTag utilises Radio Frequency Identification (RFID) technology which enables seamless toll payments directly from the linked prepaid or savings account, thereby enhancing efficiency and convenience for users across the country.
FASTag KYC: How to deactivate?
To deactivate Paytm FASTag, users have two options:
Option 1:
1. Users can call on 1800-120-4210 to provide their registered mobile number along with either the Vehicle Registration Number (VRN) or the Tag ID.
2. A Paytm customer support agent will assist you and confirm the closure of your FASTag.
Option 2:
1. Open the Paytm app.
2. Tap on the profile icon.
3. Select “Help & Support” > “Banking Services & Payments” > “FASTag.”
4. Click on “Chat with us” to connect with a customer service representative.
5. The executive can be requested to deactivate the user’s FASTag account, providing the necessary details.
Users can choose the option that suits them best to deactivate their Paytm FASTag.
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FASTag KYC: How to check KYC status?
There are various ways to verify the status of your KYC such as through the FASTag issuer and the authorisation portal:
1. FASTag Issuer: Contact your FASTag-issuing bank or visit their website/mobile app. They typically provide a dedicated section for checking FASTag KYC status.
2. IHMCL Portal: Access the Indian Highways Management Company Limited (IHMCL) FASTag portal at https://ihmcl.co.in/fastag-user/. Navigate to the “My Profile” section to view or obtain your KYC status.
3. NCPI Portal: Visit the National Payments Corporation of India (NPCI) website at https://www.npci.org.in/what-we-do/netc-fastag/check-your-netc-fastag-status. Input your vehicle details to ascertain the status of all FASTags associated with it.
FASTag KYC: How to update it online?
FASTags issued by NHAI:
Step 1: Visit https://fastag.ihmcl.com/.
Step 2: Log in to your account.
Step 3: Update your KYC details online.
FASTags issued by banks:
Step 1: Visit https://www.netc.org.in/.
Step 2: Beneath “Request for NETC FASTag,” select the issuing bank. Click on the “visit website” link.
Step 3: Log in to the bank’s FASTag portal.
Step 4: Update your KYC details online.
If the FASTag KYC is incomplete, the user may receive notifications via SMS, email, or from the FASTag issuing bank. This could result in authorities deactivating your account. The process for updating KYC usually involves:
Online update: Several banks and the IHMCL portal offer the option to update KYC details online. Users will be required to upload scanned copies of the necessary documents.
Bank visit: If online updates are unavailable, users may need to visit a branch of their FASTag-issuing bank with the required documents for in-person KYC verification.
FASTag KYC: Required documents
ID proof of the owner (Aadhaar card, PAN card, passport, etc)
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Vehicle Registration Certificate (RC)
Passport-sized photograph of the vehicle owner
Address proof of the owner (Driving license, utility bills, etc.)
