Vande Bharat Passengers claimed that the food served inside the premium train was stale. The videos went viral on the internet. Indian Railways responded to the videos.
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Vande Bharat Passengers Returned Ordered Food: Videos of Vande Bharat passengers asking train staff to take back their ordered food has been doing rounds on the internet. One passenger, named Akash Keshari, took to X (formerly Twitter) to claim that the food plates inside one of the premium trains are stale. In the video, the passenger is seen requesting the train staff to take the food plates away. Another clip showcases a close-up of the meal served in tin foil packaging. In the post, the passenger expresses disappointment with the ordered food and requests a refund, tagging Indian Railways, Vande Bharat Express, and Railway Minister Ashwini Vaishnaw.
“Hi sir I am in journey with 22416 from NDLS to BSB. Food that was served now is smelling and very dirty food quality. Kindly refund my all the money.. These vendor are spoiling the brand name of Vande Bharat express,” Keshari wrote in the caption of the post.
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Since being shared the post has garnered over 3,000 views and several comments. The clip also garnered the attention of Railways Seva, who assured the passenger that the complaint had been registered on RailMadad. “Your complaint has been registered on RailMadad and complaint no. has been sent through SMS on your mobile no.,” the railway officials wrote. They also requested the passenger to share his PNR, through Direct Message (DM), for further assistance.
Indian Railway Catering & Tourism Corporation Ltd (IRCTC) also responded to the post apologizing for the inconvenience. “Sir, our sincere apologies for the unsatisfactory experience you had. The matter is viewed seriously. A suitable penalty has been imposed on the service provider. Further the service provider staff responsible have been disengaged and the licensee has been suitably instructed. The monitoring of the on-board services has been further strengthened,” they wrote.
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IRCTC informed that a fine of Rs 25,000 has been imposed on the licensed caterer for the “poor quality of meal”. “Licensee has been strictly warned to improve their quality of meal/mini meal,” IRCTC said.
