Viral tweet: Vande Bharat passenger compares ‘stale’ food served now with quality-meal during the inaugural run, IRCTC replies.
Afrustrated traveller aboard the Vande Bharat Express recently expressed their dissatisfaction with the food quality on the luxury train. In a tweet that quickly went viral, the passenger shared images to illustrate a comparison between the food served during the train’s inaugural run and the “stale” food currently being provided. The tweet caught the attention of IRCTC, who responded accordingly.
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On Twitter, user @Railfann9971 posted a photo of the “pathetic” meal they were served while travelling on the Vande Bharat train from Madgaon Junction to Chhatrapati Shivaji Maharaj Terminus. The individual also shared an old picture of the meal they were served at first, stating, “The delicious food from Ahuja Caterers you all were served for free on the inaugural run of 22230 Vande Bharat.” Subsequently, they elaborated on the poor quality of food during their recent journey, stating, “Today in 22230 MAO-CSMT Vande Bharat… Pathetic is the only explainable word for it. Stone hard Paneer, Cold Food, Stale Salty Dal all dumped on to the enthusiastic passengers paying hefty Rs. 250 for this food.”
The passenger also pointed out some issues as a regular traveller on this train, stating, “the missing Dahi, Sanitizer, and importantly, quality.”
Expressing disappointment, they further questioned, “Please lend me a good explanation if your invited guests enjoy such good food, why can’t a common paying passenger receive the same quality food… All such work has already created a worst impression on the passengers.”
The tweet generated a flurry of reactions, with one user commenting, “This is how IRCTC is damaging the India’s Modern high-tech Vande Bharat Exp Brand image. Goa sees tourists throughout the year. Hence, requesting you to please suspend the catering contractor for this Vande Bharat Exp immediately.” Another user suggested, “Should be quality checked before delivering.”
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In response, IRCTC took cognisance of the complaint and replied, “Please be assured that we are committed to maintaining the highest standards of quality across all aspects of our service, including food preparation and delivery. Request you to share PNR and mobile no preferably in DM.”
Since being shared, the tweet has garnered over 133K views and approximately 300 retweets on the micro-blogging platform.
