After a faulty launch of the new income tax filing portal, the tax department issued many updates to clear the doubts of tax payers with respect to filing Income Tax Return (ITRs).
ITR is a prescribed form through which the particulars of income earned by a person in a financial year and taxes paid on such income are communicated to the Income-tax Department. It also allows carry -forward of loss and claim refund from income tax department. Different forms of returns of income are prescribed for filing of returns for different status and nature of income.
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Some common problems faced by salaried professionals while filing ITRs along with resolutions of problems:
The following problems and solutions pertain to ITR-1 form, which is applicable to salaried taxpayers to file their tax returns.
ITR 1
Problem 1: Taxpayer getting error “SOMETHING WENT WRONG”
Resolution: Please update the profile completely & then start new filing (ONLINE) Or, please edit and update Area/ City/ Locality under contact details and confirm and try filing ITR using draft file in Online or Offline.
Problem 2: After login Taxpayer found all the slabs ” personal details/gross deduction/taxpayer/total tax liability etc.. I found greater variations in total tax liability, but I couldn’t edit any thing other than personal details.
Resolution: Kindy try again after clearing the cookies and cache memories and Start new filing for online mode. Question 3: Taxpayer unable to e-verify “SUBMIT BUTTON NOT WORKING”
Resolution: Kindy try again after clearing the cookies and cache memories and Start new filing for online mode. Question 4: Amount of Gross salary declared is less than the amount of gross salary declared in schedule TDS-1. Resolution: If TDS is greater than salary, kindly disclose correct values of salary and TDS deducted and then file ITR.
Problem 5: [#/ITR/ITR1/creationinfo/intermediatorycity:expected maxlength: 25,actual: 27]-please contact the developer of your utility with the error key.
Resolution: Please update the profile completely & then start new filing (ONLINE) Or, please edit and update Area/ City/ Locality under contact details and confirm and try filing ITR using draft file in Online or Offline.
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Problem 6: Error.”SCHEMA ERROR OCCURRED WHILE SUBMITTING THE FORM”. Please try later.
Resolution: Please update the profile completely & then start new filing (ONLINE) Or, please edit and update Area/ City/ Locality under contact details and confirm and try filing ITR using draft file in Online or Offline.
Problem 7: Unable to open tax paid & tax liability option.
Resolution: Kindly try again after clearing the cookies and cache memories and Start new filing for online mode.
Problems and solutions faced by other categories of taxpayers who use other forms such as ITR-2, ITR-3, ITR-4, ITR-5, ITR-6 and ITR-7 can be found at https://www.incometax.gov.in/
