In an effort to make banking services more accessible, state-owned Punjab National Bank (PNB) on Monday said it has introduced banking services through WhatsApp for both customers and non-customers.
To activate the banking facility on WhatsApp, customers need to first save the official PNB’s WhatsApp number +919264092640 in their phone book and initiate a conversation (on WhatsApp) by sending a hi/hello to this number, the bank said in a statement.
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Before starting a conversation, customer must ensure to check “green tick” along with PNB’s profile name on WhatsApp to ensure that this is a genuine WhatsApp banking account, it said.
At present, it said, PNB would be offering non-financial services such as balance inquiry, last five transactions, stop cheque, request cheque book to its account holders through the WhatsApp banking service.
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Other informative services that would be provided to both account and non-account holders include online account opening, enquire bank deposit/loan products, digital products, NRI services, locate branch/atm, opt-in, opt-out options, it said.
The WhatsApp banking service will be available 24×7, including holidays, on both android and iOS-based mobile phones.
