New Delhi | Jagran News Desk: The Directorate General of Civil Aviation (DGCA) has imposed a Rs 5 lakh fine on Indian flyer, IndiGo for denying boarding to a specially-abled child at Ranchi airport on May 7.
DGCA said that based on the findings during the enquiry, a show cause notice was issued to IndiGo Airlines through its authorised representative, in connection with special child offloading case in Ranchi.
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In the enquiry it was found that “the handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation.”
The top regulator of air travel in India in a statement said “A more compassionate handling would have smoothened the nerves, calmed the child and would have obviated the need for the extreme step resulting in denied boarding to the passengers.”
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In view of the incident, the Competent Authority in DGCA has decided to impose a penalty of Rs 5 lakhs on the airline under the provisions of the relevant Aircraft Rules.
Further, DGCA added that to prevent such situations in the future, IndiGo shall revisit the regulations set by DGCA and undertake necessary changes.
